read chapter and answer questions 3

Ref:(Information Systems for Business and Beyond)

Chapter 7 ñ study questions 1-10, Exercise 2

Chapter 8- study questions 1-10, Exercise 2


Chapter 7 ñ study questions 1-10, Exercise 2

1.What is the productivity paradox?

2 Summarize Carrís argument in ìDoes IT Matter.î

3How is the 2008 study by Brynjolfsson and McAfee different from previous studies? How is it the same?

4What does it mean for a business to have a competitive advantage?

5What are the primary activities and support activities of the value chain?

6What has been the overall impact of the Internet on industry profitability? Who has been the true winner?

7How does EDI work?

8Give an example of a semi-structured decision and explain what inputs would be necessary to provide assistance in making the decision.

9What does a collaborative information system do?

10How can IT play a role in competitive advantage, according to the 2008 article by Brynjolfsson and McAfee?

Exercise2: Do some independent research on Nicholas Carr (the author of ìIT Doesnít Matterî) and explain his current position on the ability of IT to provide competitive advantage.


Chapter 8- study questions 1-10, Exercise 2

1What does the term business process mean?

2What are three examples of business process from a job you have had or an organization you have observed?

3What is the value in documenting a business process?

4What is an ERP system? How does an ERP system enforce best practices for an organization?

5What is one of the criticisms of ERP systems?

6What is business process re-engineering? How is it different from incrementally improving a process?

7Why did BPR get a bad name?

8List the guidelines for redesigning a business process.

9What is business process management? What role does it play in allowing a company to differentiate itself?

10What does ISO certification signify?

exercise2: Review the return policies at your favorite retailer, then answer this question. What information systems do you think would need to be in place to support their return policy?

Ref:(Information Systems for Business and Beyond)

The above assignments should be submitted in one-word document. Please list the questions in BOLD?, number them, then answer each question

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